Shipping policy

Shipping Policy

Last Updated: April 23, 2026

Thank you for shopping with Kettle & Keg Brew Supplies. We appreciate your business and are committed to delivering your order accurately, safely, and efficiently.

This Shipping Policy explains how we process, ship, and support orders placed through our website.

1. Order Processing Times

Orders are typically processed within 1–3 business days after payment is successfully received.

Business days are Monday through Friday, excluding holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing the next available business day.

During periods of increased demand, holidays, product launches, or severe weather events, processing times may be extended.

2. Shipping Methods & Carriers

We may ship orders using one or more of the following carriers:

  • USPS
  • UPS
  • FedEx
  • DHL (select international shipments)
  • Other regional carriers when appropriate

Carrier selection is based on destination, package size, shipping speed selected, and cost efficiency.

3. Shipping Rates

Shipping rates are calculated at checkout based on factors including:

  • Package weight
  • Package dimensions
  • Destination address
  • Number of items ordered
  • Shipping method selected

Promotional shipping rates or flat-rate shipping may be offered periodically.

4. Free Shipping Offers

Orders that qualify for free shipping will receive the shipping method designated during the promotion.

Unless otherwise stated:

  • Free shipping promotions apply to qualifying subtotal amounts before taxes
  • Free shipping applies only to eligible items
  • Oversized or heavy items may be excluded
  • Promotions may be changed or discontinued at any time

5. Estimated Delivery Times

Estimated delivery windows begin once the package has shipped, not when the order is placed.

Typical estimates:

  • Economy Shipping: 5–8 business days
  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Priority/Express Shipping: 1–2 business days (where available)

Delivery estimates are not guaranteed unless specifically stated by the carrier.

6. Tracking Information

Once your order ships, you will receive a shipment confirmation email with tracking details.

Tracking updates are provided by the carrier and may take time to appear after label creation.

7. Split Shipments

Some orders may ship in multiple packages depending on inventory location, package weight, fragile items, or carrier limitations.

Customers will receive tracking information for each shipment when available.

8. Pre-Orders & Backordered Items

Items listed as pre-order or backorder will ship when inventory becomes available.

If an order contains both in-stock and pre-order items, we may:

  • Hold the order until complete
  • Ship available items first
  • Contact you regarding available options

9. Temperature-Sensitive Products

Certain items, including yeast, liquid cultures, ingredients, or specialty goods, may be sensitive to heat or freezing temperatures.

We may delay shipment, add insulation, use cold packs, or recommend upgraded shipping methods during extreme weather.

We are not responsible for product degradation caused by carrier delays or packages left outdoors after delivery.

10. Oversized or Heavy Items

Large kettles, grain sacks, equipment, glass items, or multi-box orders may incur additional shipping charges.

If significant freight adjustments are required, we may contact you before shipment.

11. Shipping Restrictions

We reserve the right to limit or decline shipments where prohibited by law or impractical due to carrier restrictions.

Examples may include:

  • PO Boxes for oversized items
  • Certain international destinations
  • Hazardous or regulated materials
  • Remote locations with carrier limitations

12. Domestic Shipping

We ship throughout the United States where carrier service is available.

Alaska, Hawaii, Puerto Rico, APO/FPO, and U.S. territories may require additional transit time or charges.

13. International Shipping

We may offer international shipping to select countries.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT/GST fees
  • Brokerage fees
  • Compliance with local import laws

We are not responsible for delays caused by customs processing.

14. Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address, refusal, failed delivery attempts, or non-collection, the customer may be responsible for reshipping fees.

15. Lost, Delayed, or Stolen Packages

Once a package is transferred to the carrier, transit times are controlled by the carrier.

If your package is lost or significantly delayed, please contact us and we will assist with claim options when available.

We are not responsible for theft after confirmed delivery. Customers should ship to secure locations whenever possible.

16. Damaged Shipments

If your order arrives damaged:

  1. Take photos of the package and contents
  2. Retain all packaging materials
  3. Contact us within 7 days of delivery

We may require documentation for replacement or claim processing.

17. Order Changes & Cancellations

We cannot guarantee changes or cancellations after an order is placed.

Once an order has entered fulfillment or shipped, changes may no longer be possible.

18. Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery to the shipping address provided, subject to applicable law.

19. Contact Us

For shipping questions or support, contact:

Kettle & Keg Brew Supplies
brewcrew@kettleandkegbrew.com
(919) 6056-7418